Our All-inclusive Guide to Casoo Casino

Getting to know Casoo Casino

Having only been launched in 2019, Casoo is a relatively recent addition to the online casino realm. It aims to stick out from its competitors in the ranks of new online casinos through an aesthetic that is both no-frills and perfectly inviting.

The navigation is straightforward, with chunky links directing users to various games and offers to be found across the platform, while the branding has attractive CGI images showing spacemen and their craft flying around cartoon worlds.

Funding Your Casoo Casino Account

Casoo is a hybrid site which accepts both cryptocurrency and mainstream (fiat) currency methods. This means that customers can place deposits and make withdrawals with either option. Casoo bitcoin methods generally offer quicker withdrawal times than fiat currency methods.

The fiat currency payment solutions include Visa, Mastercard, Neteller, Skrill, Qiwi, Yandex, WebMoney, Zimpler, Jeton, Paysafecard, and Neosurf. Crypto users can deposit and withdraw using Bitcoin, Ethereum, and Litecoin. Not all payment options are available in every country. However, you should be able to find one that suits your needs best. Casoo Casino accepts the following mainstream currencies: EUR, USD, RUB, AUD, CAD, PLN, NOK, and NZD.

While deposits are usually instant, withdrawal times can vary based on the method and on how much you withdraw. While the operator tries to process cash outs within 24 hours, payments under €1,000 can take up to 72 hours while cash outs of over €1,000 may take up to 7 days to reflect. The minimum withdrawal amount is €20 or its equivalent, while the maximum cap is €2,000 per day/ €5,000 per week/ €10,000 per month/ €50,000 per year.

The Casoo bitcoin and fiat currency online casino platform is a space-themed platform that revolves around interplanetary travel. The promotions and rewards are theme-based to support this fun theme. The predominant deep blue colour theme with accents of bright colours makes for a very attractive platform to sift through.

The menu systems on the site are very basic. This means that you won’t have to search the homepage too long before you find the tab you want. As such, navigation scores highly in our Casoo review. We didn’t find a dedicated table game tab or jackpot tab, so you will have to use the search bar to find all your favourite roulette/baccarat/blackjack// poker games, etc.

What was a pleasant surprise was the “filter by provider” option available. This is always a helpful tool when trying to narrow down your search for your preferred title. Most experienced players know exactly which providers they prefer. As such, this platform offers an easier way of scrolling through the thousands of games available. All other services and information can be found displayed at the bottom of the homepage for easy access.

Casoo Casino Licence and Regulation

The website is secured by 128-bit secure socket layer encryption by Sectigo RSA, which is a leader in the online industry when it comes to web hosting and security. The “S” in the HTTPS prefix of the URL is the biggest sign that your data is protected. This means that you can fill in registration forms and banking information without worrying about it all being leaked or compromised.

Casoo is also a reputedly registered business holding a valid iGaming licence provided under the regulatory oversight of the Government of Curacao. This regulatory authority ensures that the software is up to scratch and that the business is in suitable financial shape standing to service the casino market. All casinos applying for these licences go through a stringent vetting process.

Customer Support

At Casoo, customers can contact the casino via the help page. You can make a phone call, email the customer service department, or use the site’s instant chat function. The last option often proves to be the quickest way to resolve anything on online platforms.

While the homepage boasts the fact that there is 24/7 support, the hours have been slightly adjusted. You can access an agent between 7 am and 3 am CET. There are agents standing by to service customers in several languages, including English, Finnish, Russian, Polish, Norwegian, German and Austrian.

To save yourself some time, we recommend that you try browsing through the FAQ section which is available on the site before reaching out to the support team. Often the answers you are looking for have already been provided on the platform. For all other important information, you could read through their general terms and conditions section. The fine print is separated into categories to help customers find exactly what they are looking for.